Protect QQ With Security Center

QQ Security Center is Tencent's official place to manage your password, device lock, login devices and account unfreezing. Everything there is free to use.

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Start With Device Lock First Turn on device lock so new phones need your confirmation

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Protect QQ With Security Center | AppMsr

What Security Center Covers

QQ Security Center, at aq.qq.com and in the QQ Security Center app, groups the tools that protect your QQ: password management, device lock, login protection, login device management, account unfreezing and an independent password. Tencent customer service at kf.qq.com and Tencent Guardian at 110.qq.com handle appeals and fraud reports. No outside service can use these tools for you, and none of them cost money.

Recovery Agents

Anyone who adds you to unfreeze QQ is lying

Tencent warns about people who add you and offer paid unfreezing or device lock removal. They ask for your SMS code or password and take the account. Only Tencent's free tools can help.

After an Unfreeze

Check what changed on your QQ

Once you are back in, check your security phone, email and login devices for changes, review recent messages sent in your name and warn friends who received them.

Login Alerts

Take unexpected login prompts seriously

A device lock or login protection prompt you didn't trigger means someone may have your password. Don't approve it. Change your password in QQ Security Center and review your login devices.

Open Device Lock
Device Lock
With device lock on, logging in on a new phone needs an SMS code sent to your security phone or a scan to authorize it. Turn it on in QQ's account security settings. Menu names may vary by app version.
Login Devices
QQ lists the devices signed in to your account. Go to avatar > Settings > Account Security > Login Device Management, remove anything you don't recognize, then change your password. Menu names may vary by app version.

Review Logins Now

1

Login Protection

Tencent's smart login protection is on by default and asks for extra verification when a login looks unusual. If you see that prompt and it wasn't you, change your password.
2

Frozen QQ

Open account unfreezing in QQ Security Center and follow the steps shown, such as SMS verification or changing your password. Time-based freezes end on their own and can't be lifted early.
3

Appeal Route

If you can't verify with your security phone, use the account appeal form offered by QQ Security Center or Tencent customer service. Give accurate details; a successful appeal lifts the lock.
4

Fraud Reports

If someone used your QQ to scam friends, or a scammer contacted you, report it in QQ or through Tencent Guardian at 110.qq.com. Warn contacts that messages asking for money or codes weren't from you.
Appmsr 4.6 / 5.0 rating Common Questions Answered
Short answers to what account owners ask most.

Security Center Habits That Help

  • Bind Your Phone

    Keep a security phone you actually use

    Device lock, unfreezing and recovery all rely on your bound security phone. Bind one in QQ Security Center while you can still log in, and update it before you give up an old number, since a lost number makes every check harder.

  • Check Login Devices

    Look at the device list once a month

    A quick look at Login Device Management shows whether an unknown phone or computer is still signed in. Remove anything unfamiliar and change your password if you can't explain it.

  • Separate Passwords

    Add an independent password for sensitive actions

    QQ Security Center offers an independent password for selected sensitive actions. Make it different from your QQ login password so one leak doesn't unlock both.

  • Fake Login Codes

    Never scan a login QR code someone sends you

    A QR code sent by a stranger or a 'game seller' can be a login request for your QQ. Scanning and confirming it signs them in. Confirm logins only for devices in front of you.

SEE SAFETY TIPS
Security Center Questions

What QQ owners ask about these tools

Next Step

After setting up Security Center, turn on device lock, bind a current phone, remove unknown login devices and learn how to spot fake recovery agents.

Related guides

Next, read how to recover a locked QQ account and how to spot QQ scam messages.

Explore guides

Related security guides

Overview QQ Security Guide Who Reads My QQ Chats? Guide QQ Location Privacy Guide QQ Call Privacy Guide Recover QQ Account Guide QQ Hack Scams

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